neerjob@intel.com

www.intel.ru/jobs

  IT Helpdesk Intern

Компания Intel приглашает студентов 3-6 курсов технических специальностей и аспирантов к участию в конкурсе на замещение вакантной должности Helpdesk Intern (Information Services and Technology Group)

Резюме принимаются на английском языке на сайте www.intel.ru/jobs или по электронной почте neerjob@intel.com  

Внимание! в теме письма необходимо указать название вакансии Helpdesk Intern 

Requisition:   485321 

Responsibilities 

- Providing Customer Support Center phone services which include call answering, advising customers, ticket submission and others

- Monitoring ticket queue and ticket dispatching

- Calling the customers back to clarify the issues

- Assigning the tickets to the appropriate people to resolve it

- Providing office and lab support in hardware and software configuration

- Be involved in minor development and improvement in software tools 

 

Qualifications 

- Good knowledge of computer hardware (assembling and/or re-assembling of computers, type of components and others) and office equipment (printers, projectors and others)

- Experience in Linux* and Windows*

- Experience in installation, configuration and support

- Experience in networks

- Fluency in written and spoken English

- Programming skills in C/C++, Java*, Visual Basic*, UNIX*, shell and others would be an added advantage